Privacy Policy

Last Updated: February 9, 2026

This Privacy Policy describes how Elvielo.co.uk (the “Site”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, “Personal Information” means information that can identify an individual.

Device information

Examples of Personal Information collected: browser type, IP address, time zone, cookie information, pages or products viewed, search terms, and interactions with the Site.
Purpose of collection: to load the Site accurately and to analyse Site usage in order to improve performance and functionality.
Source of collection: collected automatically through cookies, log files, web beacons, tags, or pixels when you access the Site.
Disclosure for a business purpose: shared with our service provider, Shopify.

Order information

Examples of Personal Information collected: name, billing address, shipping address, email address, and phone number.
Payment information: all payment details are securely processed through Shopify Payments. We do not store or have access to your full credit/debit card details.
Purpose of collection: to fulfil orders, process payments, arrange shipping, issue order confirmations or invoices, communicate with you, and screen transactions for fraud prevention.
Source of collection: collected directly from you.
Disclosure for a business purpose: shared with our service provider, Shopify.

Customer support information

Examples of Personal Information collected: name, email address, order number, and details of your enquiry.
Purpose of collection: to provide customer support and resolve issues.
Source of collection: collected directly from you.
Disclosure for a business purpose: shared with our service provider, Shopify.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us to request deletion.

Sharing Personal Information

We share personal information with trusted service providers to help us operate our business and fulfil our obligations to you. For example:

  • We use Shopify to power our online store. You can learn more about how Shopify uses personal information in their Privacy Policy.
  • We may disclose personal information where required to comply with applicable laws, regulations, or lawful requests, or to protect our legal rights.

Behavioural Advertising and Analytics

We may use limited analytics and marketing tools to understand how customers use the Site and to improve our services.

  • We use Google Analytics to help analyse Site usage. Google may collect information in accordance with its own Privacy Policy.
  • Where required by law, cookies and similar technologies used for analytics or advertising are applied only with appropriate consent.

You can manage or disable cookies through your browser settings at any time.

Using Personal Information

We use personal information to operate our business, including to:

  • Offer products for sale
  • Process payments
  • Deliver orders
  • Provide customer support
  • Improve the functionality and security of the Site

Lawful Basis (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we process personal information on the following lawful bases:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests that do not override your rights and freedoms

Retention

When you place an order, we retain your personal information for our records only for as long as necessary to fulfil legal, accounting, or business requirements, unless you request its deletion.

Automated Decision-Making

We use limited automated systems solely for fraud prevention and security purposes. These systems do not produce legal or similarly significant effects on customers.

Examples include:

  • Temporary blocking of IP addresses linked to repeated failed transactions
  • Temporary restriction of payment methods associated with suspected fraud

These measures are designed to protect customers and the Site.

Your Rights (UK)

Under UK GDPR, you have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your personal information
  • Object to or restrict certain processing activities

To exercise your rights or to raise any privacy-related questions or concerns, you may contact us at support@elvielo.co.uk at any time.

Personal information may be processed or stored outside the UK by our service providers, including Shopify, in accordance with UK GDPR safeguards.

Cookies

We use cookies to ensure the Site functions properly and to improve your browsing experience. Cookies may be functional, performance-based, or analytical.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect Site functionality.

Do Not Track

Because there is no consistent industry standard for responding to “Do Not Track” signals, we do not alter our data collection practices when such signals are detected.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or have a complaint, you may contact us at any time:

  • Company Name: OriaZest LTD
  • Address: 9 Bourne Road, Bexley, England, DA5 1LW, United Kingdom
  • Email: support@elvielo.co.uk
  • Phone: +447436748161
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
  • Response Time: We aim to respond within 1 Business day

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/