All orders are carefully packed and processed within 1–3 business days
(excluding weekends and public holidays).

Estimated delivery time: 8–12 business days after the order has been processed.

Once shipped, you’ll receive an email with a tracking number to follow your order’s progress.

For more details please visit our Shipping Policy.

You have the legal right to cancel your order within 14 days from the day you receive your item, for any reason.

To cancel, email support@elvielo.co.uk and include your order number.

After cancellation, you have 14 days to return the item to us.

For more details please visit our Return and Refund Policy.